Support

A question, a bug, a grid that looks wrong? Write to support@mozaiko.app. I usually reply within a few days.

I changed phones. How do I get my pass back?

Open Settings, then "Restore purchases", using the same App Store or Google Play account you bought it with.

I paid, but the pass doesn't show up.

Open Settings, then "Restore purchases". If nothing changes, write to me with your App Store or Google Play order number.

How do I get a refund?

Within 14 days: at reportaproblem.apple.com for the App Store, from your order history for Google Play, or by writing to me. The details are in the terms of sale.

Is my progress saved?

It's stored on your phone, and included in your phone's automatic backup if it's turned on.

When does the daily puzzle change?

At midnight, your phone's time.

How do I turn off statistics?

In Settings, turn off "Statistics". The app then sends nothing.

Is the app available on tablets?

Not for now: it's designed for phones.

I think a grid is wrong.

Send me the game's name and the grid number (or the date of the daily puzzle), and I'll check.